Delivery Information: Jo-Ann & May’s Gift Hampers & Gourmet Foods delivers beautiful gift arrangements all over Australia and internationally. A family owned and operated business, Jo-Ann & May’s Gift Hampers focus on old fashioned customer service and use only the highest quality products, with a focus on Australian produce. Jo-Ann, May and the team would be happy to fulfil your order and create a lasting impression on your recipients. We are based in Sydney NSW. Phone/Fax: 02 8569 0240 Email: sales@jomaysgifthampers.com.au

Shipping costs: Flat rate $10.95 for nationwide delivery. Large corporate orders/multiple hamper orders please contact us for freight costs. International deliveries charged as per Australia Post rates

Trading Hours: Whilst we are an online shop, please note that we have regular office hours 8.30am - 5pm Monday - Friday for any telephone enquiries. Orders may be placed online 24 hours a day, 7 days a week.

Order Terms; Please allow up to 10 working days for dispatch of your order. Time required for delivery is dependant on location and is outlined in shipping & freight. * Special instructions are welcome and specific dates that you would like your gift to be delivered can be accommodated within courier guidelines and delivery outside of weekends. Courier companies have their own guidelines and parameters and we must abide by the information they give us. Occasionally a destination may not be within the couriers delivery zone or could be a different price than normal. This usually applies to country areas and will often be dispatched by Australia Post. A note for our customers ordering from overseas: Australia is a very large country. If your not sure how long a gift will take or which category it falls into for delivery please contact our customer service: sales@jomaysgifthampers.com.au to give you assistance. There are no weekend or Public Holiday deliveries anywhere in Australia. Disclaimer; The information contained on the website is provided by Jo-Ann & May’s Gift Hampers in good faith. To the best of Jo-Ann & May’s Gift Hampers knowledge, the information is accurate and current. However, Jo-Ann & May’s Gift Hampers officers, employees do not make any representation or warranty as to the accuracy or completeness of the information. Product Information All items advertised on Jo-Ann & May’s Gift Hampers website are in stock unless otherwise stated. This option is taken to keep the dispatch and delivery within the due time to recipients.

Quality and Availablity Jo-Ann & May’s Gift Hampers only use quality products, we also reserve the right to substitute products that may be unavailable or out of stock, but guarantees the replacement item will be to equal or greater value than the original item. Your order will be shipped on receipt of payment. Delivery Terms Jo-Ann & May’s Gift Hampers is not responsible for the gift delivery. Jo-Ann & May’s Gift Hampers uses reputable contract couriers, Clipper Parcels, Fastway and Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time or place. Returns/Refunds Policy Jo-Ann & May’s Gift Hampers does not accept responsibility for a gift once it has left our premises, however, if a gift arrives excessively damaged or a product is faulty, Jo-Ann & May’s Gift Hampers will asses the situation for replacement based on a case by case situation. Warning Liquor must be delivered to a person aged 18 or over.